Frequently asked questions
What can I expect during my first counseling session?
Your first session is an opportunity to get to know your counselor, discuss what brings you to counseling, and identify what you hope to work on. You are welcome to ask questions and share at your own pace.
How long is a counseling session?
Counseling sessions are typically 45 - 90 minutes. Session length may vary depending on the service provided.
Do you accept insurance or self-pay?
Yes. We currently accept Aetna insurance and self-pay clients. Insurance coverage and benefits may vary by plan. Please contact us for current self-pay rates and payment options.
Is counseling confidential?
Yes. Your privacy and confidentiality are important to us. Information shared during counseling is kept confidential, except when disclosure is required by law or necessary for safety. Any limits to confidentiality will be explained before counseling begins.
What is your cancellation and no-show policy?
We understand that plans can change. We ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Late cancellations and missed appointments may be subject to a fee. Please contact us as soon as possible if you are unable to attend your scheduled session.